Boston Airport Transportation FAQs
Find practical answers about Boston Logan Airport pickup and drop-off, reservations, private car and shuttle service, flight changes, vehicles, luggage, child-seat requests, group transportation, meet-and-greet service and regional travel.
Answers About Logan Airport Transportation
Start with the details that affect the trip most: pickup and destination, travel date and time, passengers, luggage and any special transportation requests. If Boston Logan Airport is part of the reservation, include the airline and flight number.
How Do I Reserve Boston Airport Transportation?
Use the reservation form and provide your pickup, destination, travel date, contact information, passenger count and luggage. For Logan Airport transportation, include the airline and flight number. Add child-seat requests, additional stops, group requirements or other important trip details before submitting the reservation. For urgent or same-day availability, call (617) 865-5546.
What Vehicle Options Are Available for Airport Transportation?
The fleet includes private sedans, SUVs, a Sprinter van and a motor coach for individual, family, business and group transportation.
Can you handle group airport transportation?
Yes. Private group airport transfers can be arranged with larger vehicles when the party and luggage require more capacity. Provide the total passenger count, luggage, pickup and destination, and designate one primary contact when one person is coordinating transportation for the group.
Can I request a child car seat?
Child-seat requests can be included with a family airport transportation reservation when arranged in advance. Provide the number of seats requested, requested seat type and any age or size information requested during the reservation process. Also include strollers and luggage because they affect available vehicle space.
Useful Transportation Options
Reservations
Reserve transportation with your pickup, destination, date, passengers, luggage and trip details.
Meet & Greet
Add meet-and-greet assistance to a private Logan Airport arrival when arranged with the reservation.
Family Car Seats
Request child-seat arrangements in advance and plan passengers, strollers and luggage together.
What Should I Confirm Before Reserving Private Logan Airport Transportation?
Before the reservation is finalized, confirm the exact pickup and destination, travel date and time, passenger count, luggage, vehicle arrangement and meeting instructions. For an arrival, provide the airline and flight number. Also confirm any child-seat requests, additional stops, meet-and-greet arrangements or other requirements that affect the trip.
If the flight, passenger count, destination or another important detail changes afterward, contact Boston Airport Transportation so the reservation can be reviewed and updated.
Quick facts
- Airport: Boston Logan International Airport (BOS)
Limo pickup: Prearranged and terminal-specific
Flight information: Include airline and flight number for airport arrivals
Vehicles: Sedan · SUV · Sprinter · Motor Coach
Family travel: Add child-seat requests, strollers and luggage in advance
Groups: Provide total passengers, luggage and one primary contact
Regional trips: Exact pickup and destination matter for scheduling
Where do prearranged limos pick up at Boston Logan Airport?
Boston Logan limousine service requires prior reservation, and Massport currently lists a designated limo pickup area for each terminal:
Terminal A: lot across from the Arrivals-level curb
Terminal B: Departures-level curb between doors B205 and B208
Terminal C: ground-level limo stand at the Central Parking Garage
Terminal E: E Lot 2 on the Arrivals level
Follow the meeting instructions provided with your reservation and current Logan Airport signage on the day of travel because airport procedures can change.
What Should I Do If My Flight Is Delayed, Canceled or Rebooked?
Include the airline and flight number when reserving airport transportation. If the flight is canceled, you are moved to another flight, the arrival time changes substantially or another major itinerary detail changes, contact Boston Airport Transportation with the updated information.
Do not assume the original pickup plan still applies after a cancellation or rebooking. Use the latest transportation instructions confirmed for the updated reservation.
How Do I Choose the Right Vehicle for Passengers and Luggage?
Count more than passengers. Include checked bags, carry-ons, strollers, child seats, golf bags, ski equipment and other oversized items that will travel with the party.
A sedan may suit a smaller party with standard luggage, an SUV provides additional passenger and cargo flexibility, and a Sprinter or motor coach may be more appropriate for larger groups. The final choice should be based on the complete travel load rather than passenger count alone.
Common questions
How early should I reserve Logan Airport transportation?
Reserve once your plans are reasonably firm, particularly for early-morning departures, family travel with child-seat requests, groups, specific vehicle needs and longer regional trips. There is no universal minimum reservation window stated on the site, and same-day availability should not be assumed until the transportation is confirmed.
How early should I leave for Logan Airport?
There is no single pickup time that works for every trip. Start with the airline's recommended airport-arrival time, then work backward using the exact pickup address, travel date, time of day and expected road conditions.
A pickup in downtown Boston requires different planning from a departure in Cape Cod, New Hampshire, Maine, Rhode Island, Connecticut, Vermont or New York. Leave additional margin when distance, traffic, weather or a fixed flight time makes delays more consequential.
What Should I Do If I Cannot Find My Chauffeur at Logan Airport?
First, check the meeting instructions provided with your reservation and confirm that you are at the correct terminal-specific limo pickup area. Follow current Logan Airport signage rather than relying only on an old screenshot or previous trip.
If you still cannot locate the vehicle, call Boston Airport Transportation at (617) 865-5546 using the contact information provided with your reservation.
Can I Request Child Seats, Group Transportation or Meet-and-Greet Service?
Yes. Boston Airport Transportation offers dedicated options for family transportation with advance child-seat requests, private group airport transportation and meet-and-greet service.
Include these requirements when making the reservation rather than waiting until pickup day, because they can affect the vehicle, passenger space and arrival instructions.
Related transportation pages
Logan Airport pickup locations, roadway conditions and airport procedures can change. Follow current official airport signage and the transportation instructions confirmed for your reservation.
Need Help With Your Trip?
Call Boston Airport Transportation with questions about an existing reservation, Logan Airport pickup, trip changes or special transportation requirements. For a new trip, submit your transportation details through the reservation page.
Customer Support
(617) 865-5546
Airport Focus
Boston Logan International Airport (BOS)
Reservations Online
Submit a new trip through the reservation page